Grievance can be raised in case of the following issues:
· Amount debited from the bank account, Cash Ledger not updated
· NeFT/RTGS related issues
Please do not raise a grievance under the following conditions:
· Before 24 hours of debit of amount from the bank account
· If payment status is PAID and amount is updated in Cash Ledger.
· In case of E-payment, payment not initiated from the GST Portal.
· If Memorandum of Error (MoE) is raised against the CPIN.
· Payment status is Failed and amount is not debited from bank account
· In case of OTC Payment, status is AWAITING BANK CLEARANCE and cheque/ Demand Draft is not realized.
Steps to be followed to submit grievances / complaints
To submit a regarding GST Portal, perform the following steps:
1. Access the www.gst.gov.in URL. The GST Home page is displayed.
2. Login to the GST Portal with valid credentials.
Note: Grievances can be submitted either before or after logging-in to the GST Portal, however, payment related grievances can only be submitted by registered users or Taxpayers, since they are required to mention the GSTIN.
3. Click the Services > Payments > Grievance against Payment (GST PMT-07) command.
4. The Grievance / Complaints page is displayed. The Submit Grievance section will open by default.
5. In the Grievance Type drop-down list, select the Grievance Against Payment (GST PMT 07) option.
6. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance ID in the Previous Grievance Number field.
Note: State is auto-populated, in case, you have logged in to the GST Portal. Or else, in case of pre-login, select the State from the drop-down list.
7. In the Grievance Related To drop-down list, select the appropriate choice.
8. The details in the Details of Taxpayer (Person) who is reporting the grievance section are auto-populated. In case, you have not logged in to the GST Portal, you will need to enter your own details in the Details of Taxpayer (Person) who is reporting the grievance section.
9. In the Name of Complainant field, enter the name of the Complainant.
10. In the Description of Grievance field, enter the details of the grievance.
11. Click the Choose File button to upload any supporting document related to the grievance.
12. In the Discrepancy In Payments section, in the CPIN field, enter the CPIN of the Challan. The details related to CPIN are displayed.
13. Select the Date on which amount got debited using the calendar.
14. In the BRN field, enter the BRN.
15. In case of pre-login, enter Capcha code.
16. Select the Sign with Authorized Signatory’s PAN option and select the Authorized signatory from the drop-down list.
17. Click the SUBMIT WITH DSC or SUBMIT WITH EVC button to submit the grievance form.
FILE WITH DSC:
a. Click the YES button.
b. Select the certificate and click the SIGN button.
FILE WITH EVC:
a. Enter the OTP sent on email and mobile number mentioned in the grievance form and click the VALIDTATE OTP button.
18. On submitting the grievance form, the GST Portal will generate a Grievance Tracking Number and send it to the e-mail address as mentioned in the form. You can check your grievance status after 10 minutes, using the ‘Enquire Status’ service.
How can I monitor the progress / status of my submitted grievance?
To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:
1. Access the www.gst.gov.in URL. The GST Home page is displayed.
2. Login to the GST Portal with valid credentials.
Note: Status of a Grievances can be enquired before or after logging-in to the GST Portal.
3. Click the Services > Payments > Grievance against Payment (GST PMT-07) command.
4. The Grievance / Complaints page is displayed. Click the Enquire Status section.
5. Enter either your Grievance Number or Date Range. In case, you have not logged in, you can only search the Grievance Number.
6. Click the Search button.
7. The search results are displayed, allowing you to access the status of your submitted grievance.
Note:
- If you are logged-in to the portal and have searched using the Date Range option, the search result will display the status of all submitted grievances along with their respective Grievance Numbers.
- All grievances will show one of the following statuses, depending on their resolution:
- Submitted: On submission of grievance
- Resolved: Once the grievance gets resolved.
8. You can click the Grievance Number and corresponding details will be dislayed in read-only mode.
***
Follow us for free tax updates : facebook Twitter
Subscribe to our portal and get FREE Tax e-books, quality articles and updates on your e-mail.
Resolve your GST queries from national level experts on GST free of cost.
TW Editorial Team comprises of team of experienced Chartered Accountants and Advocates devoted to spread the knowledge of GST amongst the various stakeholders.
