All about using functionality for Communication between GST Taxpayers

The Goods and Service Tax Network (GSTN) has recently enabled the new  facility of “Communication between Taxpayers” on the GST portal. After the introduction of this facility the supplier and recipient can directly communicate with each other on GST Portal itself.  They can also give a reply to communication received on the portal. For ready reference of our readers we have compiled a stepwise process to use the new functionality.

Step wise process to use Communication functionality

1. The taxpayer need to first login on the GTSN portal by using its credentials. After login on the GSTN portal one can access this feature through Dashboard > Services > User Services > Communication between Taxpayers.

2. Then the taxpayer should Click on “Communication between Taxpayers” tab and below screen will be opened. It will have options like inbox, outbox, compose etc.

Communication with Supplier

A taxpayer can communicate with the supplier for various issues like file missing invoice, amend uploaded invoice, remove invoice wrongly uploaded or payment related issues. In order to communicate with the suppliers, a taxpayer need to click on “Compose” tab.

Under “Notification to” tab, select “Supplier” from drop down list and insert GSTN of the supplier. Trade name will be automatically displayed by GSTN. For ready reference the fields under document details are given below:-

After clicking on “Add item” tab, a new table appears wherein details of invoice viz tax rate, taxable value and tax amount can be entered.

Now click on SAVE button to add the invoice. Remarks can also be added for better understanding to the supplier however there is a limit of 200 characters. Communication can be send by clicking on SEND button thereafter apart from notification in the inbox of the supplier, an email and SMS will be sent on the registered email address and registered mobile no. of the supplier.

Communication with Customer

The taxpayer can also communicate with the recipient for issues like payment related issues or any other issue. In order to communicate with the suppliers, a taxpayer need to click on “Compose” tab.

Under “Notification to” tab, select “Recipient” from drop down list and insert GSTIN of the recipient. Here Trade name will be automatically displayed by GSTN. For ready reference the fields under document details are given below:-

Table 2

After clicking on “Add item” tab, a new table appears wherein details of invoice viz tax rate, taxable value and tax amount can be entered.

Now click on SAVE button to add the invoice. It may be noted here that remarks can also be added for better understanding to the recipient however there is a limit of 200 characters.

The communication can be send by clicking on SEND button thereafter apart from notification in the inbox of the recipient, an email and SMS will be sent on the registered email address and registered mobile no. of the recipient. Notification sent to supplier and/or recipient can be viewed under outbox tab and the notification received from supplier and/or recipient can be replied in the same way as of an email.

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Frah Saeed

Frah Saeed is a law graduate specializing in the core field of indirect taxes and is the Co-founder of taxwallah.com. She has authored many publications on GST and is into full-time consultancy on GST to big corporates. She as a part of taxwallah.com heads a team comprising of Chartered Accountants and Advocates and plays a key role in our mission to disseminate GST knowledge to all.